GetFeedback Is Sunsetting. Here's Your Next Move.

GetFeedback Direct, the customer feedback platform built for Salesforce, is officially being retired. SurveyMonkey (which acquired GetFeedback in 2019) announced that GetFeedback Direct will be fully shut down by December 31, 2026. All customer data will be deleted after the platform closes.

The timeline is already in motion. Annual subscription renewals are no longer available as of July 2025. Monthly subscriptions will not be renewed after May 2026, and the platform itself shuts down on June 30, 2026. If you are still on GetFeedback, migration is not optional -- it is a deadline.

SurveyMonkey is pushing existing GetFeedback customers toward SurveyMonkey Enterprise as a replacement. But many teams are finding that SurveyMonkey Enterprise does not replicate the simplicity or Salesforce-native experience that made GetFeedback valuable in the first place. It is a much larger, more expensive platform designed for enterprise research -- not the streamlined feedback collection most GetFeedback users relied on.

This creates an opportunity to evaluate the entire landscape. Rather than defaulting to the vendor-recommended migration path, teams can choose a modern form builder that is actively developed, transparently priced, and built for the long term.

GetFeedback never published pricing publicly -- you had to contact sales for a quote. Industry reports placed typical GetFeedback contracts between $10,000 and $50,000 per year, depending on the number of users and Salesforce integration depth. For mid-market teams, that is a significant investment for what is essentially a survey distribution tool.

BuoyForms takes the opposite approach with fully transparent, published pricing at every tier. The free plan includes 5 forms and 100 submissions per month at no cost. Starter at $19/month gives you unlimited forms, 1,000 submissions, custom branding, and webhooks. Pro at $49/month adds AI form generation, conditional logic, analytics, and API access.

Even BuoyForms Enterprise at $149/month -- which includes native Salesforce integration, SSO, unlimited submissions, and priority support -- costs a fraction of what most GetFeedback contracts ran. You get a complete form builder with enterprise features for the price of a single GetFeedback user license.

No sales calls required, no opaque pricing, no surprise invoices. You can sign up, evaluate the platform, and upgrade when you are ready -- all at your own pace.

GetFeedback was designed primarily for customer feedback surveys -- NPS, CSAT, and CES surveys distributed via email or embedded in Salesforce workflows. It excelled at that specific use case but was limited as a general-purpose form builder. You could not build complex multi-page forms, application workflows, or highly customized data collection forms.

BuoyForms is a complete drag-and-drop form builder that handles everything from simple contact forms to complex multi-page applications. You get full control over layout, field types, validation rules, conditional logic, and visual design. The AI form generator can create entire forms from a plain-English description in seconds.

For teams that only need basic NPS and CSAT surveys, BuoyForms handles those use cases through its standard field types -- rating scales, radio buttons, and text areas work perfectly for feedback collection. But you also get the flexibility to build any other type of form your team needs, without paying for a separate tool.

If you are migrating from GetFeedback and want to recreate your existing surveys, BuoyForms' AI form generation makes it fast. Describe your current survey and the AI builds a matching form with the right fields, validation, and structure.

GetFeedback's reporting relied heavily on the Salesforce ecosystem. Survey responses flowed directly into Salesforce objects, and you would use Salesforce Reports and Dashboards to analyze the data. This worked well for teams already deep in Salesforce, but it meant your analytics capabilities were limited to what Salesforce's reporting tools could do -- and creating custom Salesforce reports is not always straightforward.

BuoyForms includes a built-in analytics dashboard on the Pro plan with dedicated NPS analytics. You get a full NPS score with a visual gauge, promoter/passive/detractor breakdown with per-score distribution counts, NPS trend charts over time (hourly, daily, weekly, or monthly), response rate tracking, momentum indicators showing whether your score is improving or declining, and a recent response table for reviewing individual submissions. Beyond NPS, the dashboard includes real-time submission tracking, completion rates, field-level drop-off analysis, conversion funnels, and device breakdowns.

For teams on the BuoyForms Enterprise plan, native Salesforce integration means form data flows directly into your CRM for workflows and reporting. But you also have the BuoyForms analytics dashboard as a standalone tool for understanding form performance -- something GetFeedback never offered on its own.

GetFeedback was built as a Salesforce-native platform. It stored feedback data directly within Salesforce, inherited Salesforce's security certifications, and mapped survey responses to Salesforce objects. That deep integration was its core selling point -- but it is also the product that is being shut down.

BuoyForms also includes native Salesforce integration on the Enterprise plan at $149/month, built on Salesforce's OAuth 2.0 Web Server Flow. Form submissions flow directly into Salesforce, trigger workflows, update records, and feed dashboards. The integration is built into the platform -- not a third-party connector or Zapier workaround.

The key difference is that BuoyForms is a complete form builder with Salesforce integration, not a Salesforce-only tool. You get the CRM connectivity GetFeedback provided, plus a drag-and-drop builder, AI form generation, built-in analytics, conditional logic, embeddable forms, and multi-page workflows. And unlike GetFeedback, BuoyForms is actively developed with transparent pricing and a long-term roadmap.

Migrate to BuoyForms if you used GetFeedback primarily for customer surveys and feedback collection but also need a flexible form builder for other use cases. BuoyForms replaces GetFeedback's survey capabilities while giving you a full drag-and-drop builder, AI generation, analytics, and embed features that GetFeedback never offered.

BuoyForms is a strong fit for teams that want transparent pricing, do not want to be locked into another vendor's sunset timeline, and need a platform that is actively developed and growing. The Enterprise plan's native Salesforce integration -- built on OAuth 2.0 -- handles the CRM workflow most GetFeedback users relied on, sending submissions directly into Salesforce to trigger workflows and update records.

For everyone -- especially mid-market teams, marketing departments, product teams, and organizations that need more than just feedback surveys -- BuoyForms offers a modern, capable, and affordable path forward from GetFeedback.